Comments on: Frustration

By: Jennifer

Jennifer — Thu, 11 Feb 2010 17:04:11 +0000

The final winner is Terry F, post #19. Thanks so much for your comments, everyone! They were fun to read and definitely made me feel less alone! ((hugs))

By: Lisa Freeman

Lisa Freeman — Wed, 10 Feb 2010 01:29:55 +0000

Oh great! Thanks so much – I’ll wait for your email.

By: Jennifer

Jennifer — Tue, 09 Feb 2010 22:12:18 +0000

Pat, I always kind of go blank when people ask me questions like that–like “what’s your most embarrassing moment?” Um…I forgot. Probably deliberately! But it is so annoying to keep being transferred from department to department when you want to talk on the phone!

The third and fourth winners: Lisa F (post 16) and Quilt Lady! Congrats to both of you! I’ll drop you both an email. I’ll post the last winner tomorrow (Wednesday).

Thanks again for your responses everyone!

By: Pat L.

Pat L. — Sun, 07 Feb 2010 13:44:39 +0000

I thought I left a comment, but dont see it…

What horror stories. I know I have had some, but cant pull any out of my head right now. The worst I guess is getting help from my health insurance carrier – they have you on hold forever and then keep transferring you to someone else.

By: Laurie G

Laurie G — Sun, 07 Feb 2010 11:25:58 +0000

Thank You Jennifer! I’ll e-mail you right away

I’ve been working 10-8 PM. It doesn’t allow me a lot of time for blogging.

By: Jennifer

Jennifer — Sat, 06 Feb 2010 22:34:51 +0000

The second winner, per random.org, was Robin K. Thanks so much, everyone–you’re all still in! I’ll try to post another one tomorrow! And congrats, Robin!

By: Jennifer

Jennifer — Sat, 06 Feb 2010 22:32:06 +0000

Lisa, Oh my gosh–that is beyond annoying. I would be furious! They owe you!

Minna, I agree–I wouldn’t want a Polaroid after that, either.

Armenia, I’ve noticed retail stores are doing that more and more recently. It stinks!

Terry, argh. So sorry about your computer issues–that does really stink, especially since you’re on warranty still. I’ll remember that about Office Max. It’s also a reminder to back up my files. And so sorry it took you three times to post–ugh. I know how frustrating that can be.

Quilt Lady, I am with you about satellite companies. And so true about the phone company–why can’t these places just hire competent people who can help with issues right away?

By: Jennifer

Jennifer — Sat, 06 Feb 2010 21:02:28 +0000

Robin and Crystal–gosh! I don’t understand why cable/satellite provider have to be so difficult to deal with! We’ve had issues with ours too.

Susan, there’s nothing like spending tons of time and energy trying to figure out something as simple as blowing a straw around a pilot light!

Robyn, omgosh, I think you deserved a new tv after waiting that long! Geesh!

By: Quilt Lady

Quilt Lady — Sat, 06 Feb 2010 18:38:32 +0000

I have had some of the same problem as the people above. Satelite companies are read bad, every time we have a receiver go out they will send another but it want work either. One time they sent us three different receivers and none of them would work.When we first had it put in the guy putting it in said it had to go on the roof or we would have problems with it, we had always put one on a tower we had but this system just had to go on the roof so he said. We didn’t want it on the roof but he put it there anyways and every time it rained it would go out. Finally a year later after replacing two receivers they sent someone out and the thing wasn’t lined up right to the satelites, oh but it just had to go on the roof to come in. We were so mad, because now we have holes in a new roof.

Another thing is the phone company I hate to ever go there. I have been disconnected on a service call there. Every time you call them your on the phone for at least an hour then by the time the end the call you have a lot of extra crap added to you phone that you didn’t want and your bill goes up and then your calling them again to find out why all this extra crap in on there and why your bill has went up. Then they take the crap off and add more crap and the cycle goes on and on.

By: Terry Forester

Terry Forester — Sat, 06 Feb 2010 03:29:10 +0000

My frustration and bad customer service is currently happening. I purchased my laptop 4/14/08 from Office Max. I also purchased an extended 3 year warrenty at the same time. October of 2009 the fan stopped making noise, the computer would get hot, one of the shift keys stopped working, and it would freeze up or I would get the clue screen of death.

I contacted Office Max and sent it off to be fixed. I received it back in about a week and they said the fan was working fine, they replaced the keyboard and it passed the 24 test. They said all the other problems are software related and the warrenty doesn’tcover that.

Since I’ve gotten it back it still freezes, I still get the blue screen of death or it fades to black. I’ve had to reformat it twice and it makes funny clicking sounds at times. I’ve updated all the drivers as well, and I have less software on it now then before.

Everything I’ve read says it’s the hard drive. I’ve contacted Office Max warrenty department and have left three different messages with my number to call me back. They have yet to return and every time I call I get the same message that I’m number one in line and they’ll be with me shortly. Thirty minutes later I’m still getting the same message. I still have 14 months left on my warrenty and no one will honor it.

OH, it took me three times to be able to post this response…GURRRR!!!!!